gbajre Privacy Policy
Your personal information is very important to us. This policy explains in detail how gbajre collects, stores, and protects your information.
Introduction and Scope
Purpose of This Policy
gbajre ("we", "our", "platform") is committed to providing a safe and reliable online gaming environment for users in Bangladesh. This privacy policy explains what personal information is collected when you use the gbajre website and services, how that information is used, to whom it may be disclosed, and what steps we take to protect your information.
Who This Applies To
This privacy policy applies to all individuals who access gbajre's website gbajre.lat, registered members, and anyone using any of our services. Our services are for persons aged 21 and above only. Information from minors is not knowingly collected.
Consent
By using gbajre's services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.
What Information We Collect
Identity Information
Information you provide at the time of registration includes:
- Full name
- Date of birth
- Email address
- Mobile number
- Verification information related to national identity card
Financial Information
Information collected to complete transactions:
- bKash / Nagad / Rocket / Upay account information
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date, amount, and method
Technical Information
Information automatically collected from your device and browsing:
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session data
- Time spent on the site and pages visited
Gaming Activity
Information related to your play history:
- List of games played and duration
- Records of bets placed and results
- History of bonus and promotion usage
- Logs of balance changes
Communication Information
Information collected through support and communication:
- Records of live chat conversations
- Content of email messages
- Details of complaints and requests
- Feedback and opinions
Verification Information
Information required for identity and age verification:
- Copy of national identity card
- Passport or other government-issued documents
- Proof of residence (if required)
- Selfie or photo ID (as part of the KYC process)
Purpose of Using Information
Service Operation
Your information is used to create and manage your account, process transactions, provide bonuses and rewards, and manage VIP membership. This information is essential for the smooth operation of every gbajre service.
Identity Verification
Your identity information is used to run the KYC (Know Your Customer) verification process to prevent fraud, combat money laundering, and block access by minors. This helps ensure a safe environment.
Customer Service
Your contact information and account details are used to answer your questions, resolve complaints, and provide assistance through 24/7 live chat support. Conversations may be recorded to improve service quality.
Service Improvement
Aggregated and anonymized data is used to analyze user experience and improve gbajre's platform, gaming offerings, and payment methods. Personal information is never disclosed for this purpose.
Relevant Communications
Your email may be used to inform you about relevant bonus offers, promotions, and updates based on your preferences and gaming history. You can opt out of marketing communications at any time.
Security and Compliance
Your account and gaming data are used to detect unauthorized access, monitor suspicious activity, and enforce responsible gaming policies.
Cookie and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. gbajre uses cookies for the following purposes:
- Essential cookies: Essential for maintaining your login session and ensuring account security. Without these cookies, the service will not function properly.
- Functional cookies: Help remember your language preferences, gaming settings, and other personalization information.
- Analytics cookies: Collect anonymized data to understand site usage patterns, which helps us improve our services.
- Security cookies: Used to detect fraudulent activity and protect accounts.
Cookie Controls
You have the right to accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some gbajre services from working properly. Contact our support team for more information.
No Third-Party Tracking
gbajre does not share your personal information with any third-party advertisers or data brokers. Our cookies are used solely for gbajre's own services.
Information Disclosure and Sharing
When Information May Be Disclosed
gbajre generally does not sell, rent, or exchange your personal information to third parties. However, information may be disclosed in the following limited circumstances:
- Service providers: Only the necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, banks), IT infrastructure, and cybersecurity services. These partners are required to comply with our privacy standards.
- Legal obligations: Information may be disclosed when required by a court order, a lawful request from law enforcement agencies, or applicable law.
- Fraud prevention: Information may be shared with relevant authorities to investigate or prevent illegal activity.
- Business restructuring: In the event of a company merger or acquisition, information may be transferred after notifying you in advance.
Information Security Measures
SSL Encryption
All data transmitted through gbajre is protected by SSL (Secure Sockets Layer) encryption technology. This ensures that your login credentials, payment data, and personal information remain completely secure during transmission over the internet.
Secure Servers
Your information is stored on servers with advanced security systems. Data security is ensured through access controls, firewall protection, and regular security audits.
Password Hashing
Your password is never stored directly. Passwords are secured using industry-standard cryptographic hashing algorithms. This means no one can view or discover your actual password.
Access Control
Your personal information can only be accessed by authorized staff and only for necessary work purposes. All staff are bound by strict confidentiality agreements and receive regular security training.
Information Retention Period
How Long Information Is Kept
gbajre retains different types of information for different periods:
- Account information: For the entire period the account is active and for a specific legal period after the account is closed.
- Financial transaction records: May be retained for an extended period in accordance with legal and regulatory requirements.
- Communication history: Support conversations are retained for a limited period to improve service quality.
- Gaming history: For as long as needed for responsible gaming monitoring and dispute resolution.
- Marketing preferences: Retained until you unsubscribe.
After the required retention period, information is securely deleted or anonymized so that you can no longer be identified.
Your Rights
Right to Access Information
You may request a copy of the information stored about you at gbajre at any time. Contact us through support to make this request.
Right to Correct Information
If your account contains any incorrect or incomplete information, you may request a correction. This can be done through account settings or support.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, information required to meet legal obligations may fall outside the scope of this request.
Right to Withdraw Consent
You may withdraw your consent at any time for marketing communications or optional data processing. Withdrawing consent will not affect the validity of processing carried out before the withdrawal.
Right to Data Portability
You may request your personal information in a structured, commonly used format. We will do our best to fulfill this request.
Right to Object to Processing
In certain circumstances you may object to the processing of your information. This right applies unconditionally in the case of direct marketing.
Protection of Minors
Policy for Those Under 21
gbajre's services are entirely for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process and additional verification documents may be requested in suspicious cases.
If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians may contact us at [email protected].
Policy Changes and Updates
Change Notifications
gbajre may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email and clearly announce it on the website. For minor changes, only the "Last Updated" date will change.
Use After Changes
If you continue using gbajre after an update, it will be assumed that you have agreed to the new policy. If you object to the changes, please stop using the service and contact us.
Contact Us
Privacy-Related Requests
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact us in the following ways:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Hours: Operated according to Bangladesh Standard Time (BST, UTC+6)
After receiving your request, we will try to respond as soon as possible. Identity verification may be required to ensure that only authorized individuals can access the information.
Related Policies
To learn more, see our other policies: